Frequently Asked Questions
Where are you located?
We are an Australian based online craft store located in Hobart, Tasmania.
Do you ship worldwide?
Yes we ship worldwide. Shipping is based on the weight of the products in your cart. For more details about shipping options and shipping times, please read our "Shipping & Returns" information.
How long does it take to ship an order?
We ship daily Monday through Friday.
Orders are processed and shipped within 1-3 days. Occasionally orders may take longer to ship due to product launches or a high volume of orders.
If you need an order shipped sooner, please email us before placing an order to make sure we can accommodate your deadline: firstname.lastname@example.org
Do you have discount coupons?
We offer a special discount coupon for members of our A Thousand Wishes VIP Facebook group. This group is for current customers only.
What do I do if I'm not happy with my order?
If there is a problem with your order, please contact us and send photos if necessary. We will do our best to accommodate your needs and fix any problems if they may occur.